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TERMS AND CONDITIONS

TERMS AND CONDITIONS OF SALE

We recommend that you carefully review the conditions below before using the Website.

These Terms and Conditions set conditions for sales between any natural person wishing to make a purchase of products Viuho ("Products") in www.viuho.com website.

This site is operated and has been developed for Viuho Systems, S.L. (CIF B66448705, Tomo 446423, Folio 11, Hoja 462126 Inscripción: 1) with tax residence in C/ Pic de Peguera 15, Parque Científico y Tecnológico de la UdG, Edificio Giroemprèn, 17003 Girona, Spain, with contact number (+34) 93 545 41 82 and email: support@viuho.com

BY PLACING AN ORDER FOR PRODUCT(S) YOU AGREE TO BE BOUND BY AND ACCEPT THESE TERMS AND CONDITIONS.

Placing an Order

Please note that orders can only be placed by non trading individuals. Therefore, we will not accept orders placed by companies, associations, independent contractors or any other kind of legal entity.

To be able to buy Product(s) you have to:

-       Provide your name and address, phone number, email address, payment details and other required information;

-       Be at least 18 years of age;

In case you created an account with a personal user identification and password, keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.

 

General Terms and Registration

The following terms and conditions of sale are applicable to the offer and sale of products Viuho through the website www.viuho.com, ecommerce internet accessible and open to any user on the network.

In our online store the user can navigate through the different pages of the website without registering. At the time the user wants to make a purchase you must register to complete the process. By registering, the customer must provide their personal data, passport number, shipping information and acceptance of the terms and conditions and privacy.

 

Privacy

Under the provisions of Article Five of Law 15/1999, we inform you that the data collected in these forms will be part of Viuho data file. The purpose of the information collected will be for managing purchase orders and carrying out any commercial activity.

When the client is discharged as user authorizes Viuho to use such information for commercial purposes such as sending newsletters and promotions brand, although the customer may unsubscribe at any time without any inconvenience.

In any case Viuho provide this information to third parties.

 

Products

The showcase of products presented by Viuho in the various sections of the website is subject to any change or discontinuation of its products without prior notice, in both its features and price, but in any case always the conditions will remain sales that were in force at the time of purchase.

Each product will have its data sheet specifying their characteristics, methods of use, and related products.

We pledge that all visible products on the website have stock. In addition, we will take reasonable precautions to ensure that all details, descriptions and pictures of products that appear in our shop are complete, reliable, updated and free of errors.

Customers may not sell or resell those products. We reserve the right to cancel or reduce the amount of products to be delivered to a customer, provided that involves a breach of these Terms and Conditions.

 

Prices, shipping and handling, taxes and fees.

The price charged for a Product will be the price in effect at the time the order is placed and will be reflected in the email order confirmation.

We may change prices at any time without notice. The price increases will apply to orders placed after such changes only.

Price / PRODUCTS / s include VAT or other taxes but do not include expenditures for transportation and handling. Prices are denominated in euros.

The corresponding transport, handling and associated VAT or other taxes, fees will be displayed in the shop during processing of the order and, in any case, in the email confirmation of your order.

If certain charges can not reasonably be calculated before the conclusion of the contract, we will inform the way in which the total price will be calculated.

The customer will have to pay customs charges on arrival of online orders shipped to Ceuta, Melilla and the Canary Islands. Viuho not be liable for that amount. These conditions are effective from May 8, 2014.

 

Processing an Order and conclusion of the Agreement.

You agree that your order is an offer to buy the Products listed in your order, in accordance with these Terms and Conditions. All orders must be accepted by us.

We can decide, in our sole discretion, not to accept orders, abnormal orders, orders that we suspect have not been made in good faith or orders that are not made by individuals.

To order, the customer must enter the amount of desired products Viuho selecting the "Add to cart" option and included directly in the shopping cart represented by an icon.

The customer can always correct any errors in the data entered, change the contents of the shopping cart or cancel the order before signing payment. By formalizing the order, the customer recognizes and declares having read all instructions and fully accepts studied these Terms and Conditions.

After receiving your order, if we accept it, we will send you an order confirmation via email with your order number and the details of / the product (s) you have requested and the Terms and Conditions. The conclusion of the contract will take place at the time you receive the order confirmation email. This document will be considered a contract for the purposes of the provisions of Article 23 of Law 34/2002, therefore the parties agree that the contract is of at held at the registered office of the company.

You are responsible for the accuracy of the information you provide.

Email order confirmation is your proof of purchase. Please keep it because we do not file your contract.

To redeem a coupon code, the customer must enter your code in the box during the checkout process. Promotional codes are case sensitive sensitive and must be entered always as they appear.

 

Delivery times - PREORDER

The delivery forecast of GEO Viuho devices have been purchased via reservation will be effective as and purchase order. The delivery date is indicative and is marked for the second quarter of 2017 is anticipated or may be postponed by the period of acquisition of the first 500 units GEO satellite Viuho reserve (PREORDER). 

Orders are processed and delivered on business days (Monday through Friday, excluding holidays). Orders placed on Saturday, Sunday or holiday will be processed on the next business day.

We will not be responsible for the delay or lack of compliance if the delay or lack of compliance are due to circumstances beyond our control in accordance with the law or generally accepted principle.

In case of any question or issue you can use our contact form or send an email to support@viuho.com

 

Availability of / the product (s)

We do not guarantee the availability of any product in the shop.

Unless we accept your order, we reserve the right, without liability or prior notice, to change, suspend or discontinue the availability of any product.

 

Compatibility, Product Information.

When ordering, please make sure the / the product (s) you buy is / are supported (s) for the intended use. Please use the information provided in the Online Shop as final reference point for you to check compatibility. In case of any difference between the content of the Online Store and any other web site (or any other source of information), compatibility / the product / s as it is shown in the shop at the time purchase, it will prevail.

 

Payment Options

The customer can pay via the online platform STRIPE, you can use the following credit cards: Visa, MasterCard and Maestro.

All payments will be subject to security checks.

Therefore, it is possible that our services to contact you to confirm your order information and order details such as address, address of the person indicated as the recipient of the order, etc ...

 

Return and Refund.

Please note that only process returns and refunds for Product (s) purchased (s) in the Online Store.

Returns are only accepted in the following cases:

-       Defective product.

-       Broken item.

 

If for any reason the customer wants to return the above items you can do in their original packaging within 7 working days from receipt of your order, according to Article 44 of Law 7/1996 of January 15 of Arrangement Retail Trade amended by Law 47/2002 and 19 December. In this case you should follow the following steps 

The customer must file a claim through our form within a maximum period of 24 hours from receipt of order. 

-       The buyer will have seven working days to return the product by the buyer being the direct cost of returning the product. In the event that a claim is made within 24 hours of receipt the cost will be borne by Viuho.

-       After checking the returned products, if appropriate Viuho will refund the returned order and return costs. Refunds shall be made as soon as possible and in any event within a maximum period of thirty days from the withdrawal.

 

Refunds will be made according to the same method of payment and bank account and refunds will be made only against the credit card that was used in the process. 

No claims or returns last previously determined deadlines will be accepted.

Under no circumstances accept returns caused by errors in the order made by the buyer, since we understand that check and accept products at the time of purchase.

This return policy only applies to products purchased through the online store viuho www.viuho.com. We can not deal with returns of products purchased in the networks of authorized dealers.

 

Return procedure.

There is a return form included in the package with return instructions.

This form is also available in the shop.

You should print the Return Form, complete it and put it in the package with the / Product (s) refunded.

You must return the / the product (s) in its original package.

You must include all accessories, user manuals and any free gifts that were in the same package.

Please try the / the product (s) with reasonable care and return (s) under the same conditions in which he was / were delivered (s) to you.

Please pack the / the product (s) safely and make sure the figure order number clearly visible on the outside of the package.

 

In order to ensure a prompt and safe return, we suggest that meets the return instructions.

 

We will refund the price you paid for the / the product (s) plus original shipping costs within 14 days from the date on which we have been informed of his decision to withdraw.

However, we may withhold such refund until we receive / Product (s) or receive proof that you have sent back the / the product (s), applying whichever comes earlier.

 

The refund will be confirmed by email.

Payment will be made through the same means of payment that you used in the initial transaction.

 

If you return Product/s

1) who is not authorized to return,

2) that has been damaged or used differently from that which is necessary to determine the nature, characteristics and functioning of the / of the Product (s) or

3) that is not / full / s n

4) who has not treated with reasonable care during the time that has been in possession and / or return, we reserve the right either to reject your return and decline to refund or to deduct from those payments that must be repaid decreased value / of the product, all in accordance with applicable law.

 

Other cases of return: If the / the product / s you have received does not correspond / n to / that you have requested, or if your order be incomplete or has been damaged during transport, please contact without delay our [customer service], either via email or by telephone, for assistance.

 

Guarantees and Legal Rights.

We give a legal guarantee in accordance with the laws of Spain.

Our warranty policy for product (s) is detailed on our website, section [Warranty Policy]

PLEASE NOTE THAT THIS WARRANTY DOES NOT AFFECT POLICY OR EXCLUDES OR LIMIT OR SUSPEND (AND SHOULD NOT BE INTERPRETED IN THIS MANNER), RIGHTS THAT APPLY TO YOU BY LAW.

 

Personal Data

The [Privacy policy] available on our website and additional provisions in these Terms and Conditions govern the use of your personal data and our use of cookies. Purchasing of Product(s) in the Online Store requires that you accept the privacy policy and the processing of personal data as described in said [Privacy policy].

We will take reasonable care to keep the details of your order and payment secure, but (in the absence of material negligence on our part) we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website. 

LEGAL NOTE

The domain: http://www.viuho.com is the property of VIUHO SYSTEMS SL, with Tax Identity B66448705 Listed on the Companies’ Register Barcelona, Tomo 44642 Folio 11 Hoja 462126 Inscripción 1, Fecha de inscripción 23 de enero de 2015. The company’s registered offices are at Carrer Pic de Peguera 15, Edifici Giroemprèn · Parc Científic i Tecnològic de la UdG. You can also contact us on Tel. +34 972 183 330 o email: info@viuho.com

Intellectual and Industrial Property:

The entire contents of this website are protected by industrial and intellectual property rights that users of this website must respect. The reproduction, except for private use, communication or distribution of the materials included in this site is forbidden without the written authorisation of VIUHO SYSTEMS SL

 

Liability for Links:

VIUHO SYSTEMS SL includes a series of links in its website to the sites of its customers and suppliers, which are provided merely as advertising for the work they provide. VIUHO SYSTEMS SL is not liable for the commercial information contained in these sites or for any of the services or practices linking or relating it to the linked websites.

 

Data Protection:

According to that established in the Personal Data Protection Act (LOPD) 15/1999 of 13th December, please be advised that your personal details are included in the files held by VIUHO SYSTEMS SL in order to be able to suitably deal with your requests for information and to prepare any estimates you may request. To exercise your rights to access, amend, cancel and oppose this data, as established by Law, please contact us in writing at Carrer Pic de Peguera 15, Edifici Giroemprèn · Parc Científic i Tecnològic de la UdG, Ref. Data protection

 

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